As businesses evolve in the digital era, the need for operational efficiency and insightful analytics becomes crucial. Two rapidly growing technologies, Process Mining and Task Mining, are transforming the way organizations manage and optimize their workflows. Leveraging data from enterprise systems and user actions, these tools provide deep insights that are essential for process optimization, automation, and enhanced decision-making. Let’s explore the key insights from two recent reports on these technologies. Process Mining: A Data-Driven Approach to Process Optimization According to the Everest Group Process Mining Products PEAK Matrix® Assessment 2024, process mining is defined as a technology that analyzes event logs from enterprise systems like ERP and CRM to discover, monitor, and optimize real-world processes. This data-driven approach offers a fact-based lens to identify bottlenecks, inefficiencies, and areas ripe for improvement. Leading vendors like UiPath, Celonis, and SAP Signavio are pushing the boundaries of process mining through innovations…
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